Ballina

4 Ronan Place Ballina NSW 2478

Monday - Friday: 7:00am - 4:00pm
Saturday: 8:00am - 12:00pm

Lismore

117 Elliot Road South Lismore NSW 2480

Monday - Friday: 7:00am - 4:00pm
Saturday: 8:00am - 12:00pm

Icon Phone Ballina 02 6686 4828 Icon Phone Lismore 02 6621 7089
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  • RSGL Natural Stone Terms & Conditions

RSGL Natural Stone Terms & Conditions

  1. These terms and conditions apply in every contract for the supply of goods by Richmond Sand Gravel and Landscaping Pty Ltd.
  2. RSGL will endeavour to make best efforts at all times and on arrival and availability dates, but will not be held responsible for any delays beyond our direct control.
  3. RSGL reserves the right to cancel any order we are unable to fulfil.
  4. By receiving an invoice, it is agreed, understood and accepted that all natural stone products are products of nature and is subject to natural characteristics, colour variation and appearance. Consequently, up to 5% breakage, chips and hair line cracks is allowed due to the nature of the stone.
  5. Product suitability. It is the responsibility of Customer to ensure that any product selected is suitable for its intended application. It is the Customer’s responsibility to ensure that adequate stock is purchased to complete a job, as matching shades and batches of product cannot be guaranteed for subsequent orders.
  6. Product must be laid in accordance with applicable industry standards. It is the fixers’ duty to lay the material under control of the client or the client’s agent. Note that the blending of tiles or pavers from different pallets/crates is standard practice in managing colour variation.
  7. To protect natural stone, sealing is recommended. We sell and recommend Stain Proof by ICP, Ask us for more Information.
  8. RSGL does not accept returns for any unused tiles or change of mind.
  9. The Buyer accepts that all imported goods are subject to availability and that there may be delays from time to time. Where practicable, RSGL will seek to act in good faith and notify the Buyer of any such delays in a timely manner. RSGL will not be liable for any costs incurred in relation to any such delay.
  10. RSGL may in its sole discretion decide that goods will not be available for collection until funds have cleared in our bank accounts.
  11. Under no circumstances shall the Buyer have any claim of any nature whatsoever arising from late delivery.
  12. In the case of the Buyer collecting goods, the goods are deemed to be delivered once loaded onto the Buyers vehicle or arranged transport.
  13. The Buyer will accept the goods upon delivery and goods must be inspected for any damages or defective product. If the customer uses the goods in any way beyond the initial receipt, it shall be deemed to that the goods conform to the relevant order and are fit for the purpose for which they are intended.
  14. Any damages must be reported to RSGL within 48 hours of receiving goods and any returns must be delivered back to RSGL within 7 days of purchase in the same condition as received, with original packaging. Should the returned goods condition differ, RSGL reserves the right not to accept the return. All claims not made within 48 hours are deemed to have been waived.
  15. By receiving an invoice it is agreed, understood and accepted that RSGL will not accept any liability for goods that have been installed and that the goods are sold without any warranties. No claims will be accepted after installation.
  16. RSGL will only negotiate holding goods on the Buyers behalf if the goods are paid for in full. RSGL may agree to store goods on the Buyer’s behalf for a limited period if storage space is available. Such goods will be held at The Buyers risk and RSGL accepts no liability for loss or damage. Charges will apply if goods are not collected within 30 days.
  17. Should there be any disputes between the Buyer and RSGL in respect of the nature, quality, or quantity of any goods supplied or services rendered, RSGL’s rights to receive payment from the Buyer will not be affected in any way whatsoever, nor will it give anyone the right to set-off or counterclaim against.
  18. By receiving an invoice the Buyer confirms information about RSGL’s products has been presented, fully explained, understood and accepted by the buyer.