FAQs

Can I Get Same Day Delivery?

We offer Same Day Delivery where possible, if orders are placed before 9am unless delivery slots are at full capacity, or location of delivery is out of town.

What Days do you deliver?

We Deliver Monday to Friday 7am -4pm, and do local intown deliveries on Saturday Mornings 7.30 -12 noon.

Can I Get A First Up Delivery?

First up Deliveries need to be placed before 2pm the day before delivery and are allocated on a first in first delivered basis.

When Will My Turf Be Delivered?

Turf Delivery – Turf Arrives both Mondays and Thursdays – Deliveries will be done on these days or at customers request. Note if turf arrives late instore RSGL Turf deliveries will be conducted the following day.

How is my turf Delivered?

Turf orders over 100m2 will be delivered directly to customers site, quantities less than this will be delivered on a tip truck, unless customer specifies they wish for their turf to be craned or forklifted of – this is done on an hourly rate and is more expensive then a tip delivery.

Do you Do Water Deliveries?

Absolutely – we deliver Potable Water to the majority of Northern Rivers – we offer shorter wait times, competitive rates, and a priority or urgent water delivery service – our trucks have up to 12,000 litres Certified Potable Water.

What if I am not home for my Delivery?

No Worries, leave tipping instructions with the sales team, and have your phone handy in case the driver needs to discuss an alternative tip zone when onsite.

How do I pay for my delivery?

Payment of all deliveries must be made prior to delivery – usually at the time of ordering, this can be done with Credit Card over the phone, cash in person or via direct bank deposit.

What happens if the truck can’t get into my site or ideal tipping location?

Our experienced drivers will conduct a full site inspection prior to tipping, if in the event the truck can not access the site or tipping site due to safety concerns or concerns of damage to our vehicles or your site then an alternative tip site will be discussed, if this alternative tip site is not acceptable to you we will bring the material back to the yard and you will be refunded or have store credit applied for the cost of the product less the delivery costs. Refunds may not be available on all products such as special ordered products.

I have ordered the wrong product / too much product or have changed my mind, can I get a refund?

Please Read and understand our Returns and Refunds Policy.